This dashboard summarizes operational, programmatic, and outcome data for City-funded homelessness response and prevention programs. For sources, definitions, periods, and limitations, see the About & Methods tab.
Unsheltered Counts & Locations
Monthly count trends and mapped observations from field outreach.
Concern Line Activity
Requests, reasons for calls, response patterns, and field outcomes.
Housing Outcomes
Interim housing and permanent housing placements.
Prevention Services
Rental assistance, eviction defense, and housing stability supports.
Topline dashboard metrics
Selected measures that summarize overall service activity and outcomes. Periods differ — read each badge.
Key takeaways from the dashboard
Permanent housing placements reached a record high in 2024, with 72 people housed.
The Homeless Concern Line is a primary access point for homelessness-related service requests and field response.
Interim housing capacity expanded locally with 20 in-city, non-congregate beds (Holloway Interim Housing Program) for people experiencing chronic homelessness and disability.
Data sources, definitions, and limitations
Most service metrics are reported quarterly by contracted providers; operational metrics come from City tracking and response systems. Full source list, glossary, and known limitations are on the About & Methods tab.
Response pathway
Outreach & engagement
Teams engage people where they are, build trust, and connect them to services.
Assessment & connection
Teams assess health and housing needs, then connect individuals to care, benefits, case management, or other support.
interim housing
When someone is ready, City-funded outreach teams connect them to interim housing options, including Holloway for eligible community members.
Permanent housing
Case managers help individuals secure identification, benefits, and long-term permanent housing placements — and provide ongoing support to help people remain housed.
Core service areas
The City funds services preventing and addressing homelessness across these 3 core areas.
Outreach & Behavioral Health Response
Homeless Concern Line dispatch, street outreach, wellness checks, behavioral health response, and field-based service connection.
Housing & Navigation
Interim housing, case management, housing navigation, permanent supportive housing connections, and voucher support.
Prevention & Stabilization
Rental assistance, eviction prevention, legal services, tenant rights support, health services, and recovery resources.
Monthly counts — 2025
Long-term trend
⚙️ Filter the data on this page Click to expand · defaults to all months & reasons
How it works
Request received
Anyone can call — residents, businesses, City staff, or people experiencing homelessness calling on their own behalf.
Assessment & dispatch
Provider staff (HIA and the West Hollywood Care Team / Sycamores) assess the situation and route by need and time of day to the team best positioned to respond.
Field response
Teams respond, engage the individual, and provide services or referrals on site.
Documented & followed up
Every interaction is logged, and follow-up care is coordinated across response teams and service partners.
Response teams
Healthcare in Action (HIA)
Day lead · 7 AM–7 PM. Street medicine, mental health support, and housing connection.
West Hollywood Care Team (Sycamores)
Night lead · 7 PM–7 AM. Behavioral health response, de-escalation, and service linkage. Also serves as daytime backup for the Healthcare in Action team.
Daily request rate — by month
Why people reach out
Outcomes
When calls come in
Calls by day of the week
Housing outcomes often require sustained engagement to overcome documentation barriers, limited housing availability, and the complexity of each person's needs each affect timing. * Permanent housing placements often take many months — documentation, waitlists, inspections, landlord participation, subsidy approvals, and supportive housing availability each affect timing.
Permanent housing placements — by year
Interim housing admissions — by year
Holloway Interim Housing Program — Q1 & Q2 Status
+ 3 pending
Occupancy & utilization
Holloway reached its 90% occupancy target in its first quarter and is now operating at near full capacity.
Program flow
Holloway serves as a stabilization point between street outreach and permanent housing, supporting individuals through documentation, benefits access, and housing navigation.
1 permanent · 11 non-permanent
Where people go after leaving Holloway n=12 exits
Of 12 exits in the first 6 months: 1 to permanent housing, 4 to other interim housing, 5 to other non-permanent destinations, 2 unknown.
Most non-permanent exits reflect movement within the system or to another temporary setting rather than a return to unsheltered status. Permanent housing typically takes longer than 6 months to secure for the population served by this program (people experiencing chronic homelessness and living with a disability).
Length of stay
Engagement and stability
Supportive services participation increased as the program stabilized and remained above the annual goal.
Participant profile n=32 individuals served
The population served reflects the demographics of the chronically unhoused population in West Hollywood, according to the City’s demographic survey: older, predominantly male, and disproportionately BIPOC. 78% are age 45 or older; all meet eligibility related to chronic homelessness and disability.
Age
Gender
Race / ethnicity
Rental Assistance
Direct financial help for older adults (55+), people living with HIV, and community members at risk of losing housing — the foundation of the City's prevention work since 2009.
Eviction Defense & Legal Support
Free legal help to fight evictions and protect tenant rights, reducing displacement and keeping households stably housed.
Housing Stability Services
Supporting households before a crisis becomes homelessness.
Rental assistance — households served by year
What prevention services cover
Rental assistance
Two complementary programs anchor the prevention portfolio: one focused on older adults (55+) and residents living with HIV (APLA Health), and one open to the general adult population at risk of housing loss (NCJW|LA).
Eviction defense & tenant rights
Free legal help to fight evictions and protect tenant rights.
Health & recovery support
Mental health support, substance use recovery, benefits counseling, and HIV-related services — recognizing the deep historical connection between West Hollywood’s prevention work and its response to HIV/AIDS.
Culturally affirming services
Programs serving communities at disproportionate risk of housing loss — including LGBTQ+ residents, transgender community members, and people living with HIV/AIDS — reflect the City’s commitment to reaching populations that face historical barriers in housing markets.
This page is the reference for everything behind the dashboard.
Where each number comes from, what it counts, what it does not, when it was last updated, and how to reach us with questions or corrections. Each section below is collapsible — click any heading to open it.
01 Scope What this dashboard is & is not
What this dashboard is
- A summary of City-funded homelessness response and prevention programs operating in West Hollywood.
- An operational and outcomes view: outreach, behavioral health response, the Homeless Concern Line, interim housing (including Holloway), permanent housing placement, and prevention.
- A public-facing transparency tool tied to the Coordinated Response Framework (CRF).
- A starting point for residents, Commissioners, Councilmembers, and stakeholders to understand what the City funds and what outcomes are being tracked.
What this dashboard is not
- Not every person in West Hollywood experiencing homelessness — only people observed during field counts or engaged through City-funded programs.
- Not every homelessness service in West Hollywood — County, regional, faith-based, mutual aid, and private services that operate locally are not reflected here.
- Not real-time tracking — data is summarized periodically, not updated live, and it does not follow individual identities.
- Not a directory of services — for help, residents should call the Homeless Concern Line at 323-848-6590 or 211.
02 Data sources by section Where each metric comes from
- Unsheltered Counts & Locations
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SourceField outreach observations during PIT-related observation periods, conducted historically by Ascencia. PeriodMonthly Jan–Sep 2025; long-term trend 2017–2025. CadenceMonthly through Sep 2025; transitioning to quarterly. NoteThe Ascencia contract ended September 2025; subsequent cadence will not be directly comparable to prior monthly data.
- Homeless Concern Line
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SourceCity operational dispatch and field response logs (HIA and West Hollywood Care Team / Sycamores). PeriodJul 2025–May 2026 for current views; July 2025 is partial (Jul 16–31). CadenceRefreshed for each public release. NoteEvening activity after 6 PM is underrepresented before November 2025, when Care Team logging became consistent.
- Housing & Holloway
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SourceContracted provider quarterly reports and City tracking. PeriodPermanent housing 2016–Present; interim admissions 2017–Present; bed nights 2021–2025; Holloway Q1–Q2 covers Oct 2025–Mar 2026. CadenceQuarterly. NoteHolloway opened October 2025; early outcomes reflect a small population (n=20–32) and should be read alongside occupancy, engagement, and pipeline indicators. NoteParticipant demographic profile reflects the City’s most recent demographic survey of the unhoused population in West Hollywood.
- Prevention
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SourceContracted provider reports and internal City tracking of rental assistance disbursements and household counts. PeriodRental assistance 2018–Present; households supported 2017–Present; recent year detail for 2025. CadenceQuarterly, with annual reconciliation. NoteThe 2021 spike reflects expanded COVID-19 emergency rental assistance and is not representative of typical volume.
03 How to read each metric What different number types mean
- People (unduplicated)
- Distinct individuals during the period. The same person is counted once even if they received multiple services.
- Admissions / placements
- Program entries or housing placements. The same person can account for more than one admission across years if they re-enter.
- Service requests
- Incoming Concern Line requests. Multiple requests can refer to the same individual or location. Requests are not unique people.
- Bed nights
- One bed used for one night, summed across people and days. A 30-day stay produces 30 bed nights. Useful for capacity, not headcount.
- Households
- Distinct rental-assistance households. A household can include one or more people.
- Observations
- Unsheltered individuals observed during a field count. Useful for trend awareness; not a complete census.
04 Glossary 19 terms used across the dashboard
- Behavioral health response
- Non-law-enforcement response focused on de-escalation, emotional support, and connection to care during a possible behavioral health crisis.
- BIPOC
- Black, Indigenous, and People of Color.
- Case management
- One-on-one support to access services, documents, benefits, housing, and follow-up care.
- Chronic homelessness
- An extended or repeated experience of homelessness, typically combined with a documented disability. A federal eligibility category for certain programs, including Holloway.
- Coordinated Response Framework (CRF)
- The City’s effort to clarify roles, improve coordination, align protocols, and connect data across providers.
- Direct contacts
- Situations where a response team was able to speak with or engage the person directly.
- Exits
- When someone leaves a program. Exits can go to permanent housing, another program, or another destination, including unknown.
- Holloway
- A 20-bed, non-congregate interim housing program in West Hollywood, opened October 2025, serving residents experiencing chronic homelessness and living with a disability.
- Housing instability
- A situation where a person or household may be at risk of losing housing or cannot maintain stable housing.
- Interim housing
- Short-term housing with support services while someone works toward a longer-term housing option.
- Length of stay
- The amount of time a person remains enrolled or housed in a program.
- Median response time
- The midpoint response time: half of responses were faster, half were slower.
- MENA
- Middle Eastern and North African — a demographic category used in race/ethnicity reporting to identify community members with origins in the Middle East or North Africa.
- Non-congregate
- A housing setting where people have private rooms or units rather than sleeping in a shared dorm-style space.
- Permanent housing
- Long-term housing intended to provide ongoing housing stability, including independent housing and permanent supportive housing.
- Permanent housing navigation
- Case management to help people complete paperwork, gather documents, and connect to long-term housing.
- Point-in-Time (PIT) data
- A snapshot count of people experiencing homelessness during a defined observation period. Useful for trend awareness; not a precise census.
- Services accepted
- The share of people reached directly who agreed to some form of help, referral, or service connection.
- Unsheltered homelessness
- Homelessness experienced outdoors, in vehicles, or in other places not meant for housing.
05 Known limitations Where the data is partial or evolving
- Mixed time periods
- Topline KPIs cover different periods (some 2016–Present, some recent). Periods are labeled on each card; numbers are not directly comparable across periods.
- Small populations
- Holloway serves up to 20 people at a time. Length-of-stay, exit-destination, and demographic figures are based on small numbers and will fluctuate as the program matures.
- Evolving observation cadence
- Monthly unsheltered counts ended September 2025 with the conclusion of the Ascencia contract. The City is now collecting quarterly PIT data; trend continuity will be evaluated as new data becomes available.
- Partial-month and uneven logging
- July 2025 Concern Line data covers Jul 16–31 only. Evening logging by the Care Team became consistent beginning in November 2025.
- Long-term outcome tracking
- Local data does not yet track long-term housing retention for individual prevention households — an area for future evaluation.
06 Refresh schedule When the dashboard updates
Most provider-reported metrics update quarterly.
Service-related metrics are refreshed following the close of each quarter and review of contracted provider reports. Operational metrics — Concern Line activity and observation locations — are refreshed when each public release of the dashboard is prepared. Targeted updates may be made between releases when corrections are identified.
07 Contact Questions, corrections, suggestions
Corrections, accessibility issues, and suggestions for additional metrics are welcomed and reviewed for future releases.